# Eriqa - FAQ

- Canonical: https://demandintel.io/faq
- Last updated: 2026-09-03
- Source of truth: Eriqa

## TL;DR
Common buyer and user questions: how Eriqa differs from a dialler or CRM, where data is stored, how reports are run, how to add reps and schedule automation.

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# FAQ

## Product

**What is Eriqa?**
Eriqa is an evidence-based QA, competency and coaching platform for phone sales teams. It reads real call transcripts or audio and produces one master report per client, with every score cited back to a timestamped quote.

**How is Eriqa different from a dialler or a CRM?**
Eriqa does not dial and does not store pipeline. It reads the calls you already make and tells you what is working and what to change. It sits next to your dialler and CRM, not instead of them.

**Do I need transcripts, or can you use audio?**
Both. If you already have transcripts we ingest them directly (cheaper). If you only have audio we transcribe.

**Do you train on my data?**
No. Customer data is never used to train any model.

**Where is data stored?**
In the EU region. LLM processing runs on Anthropic, Google and OpenAI under their commercial terms - no training, no retention beyond the API call.

## Pricing

**How much does Eriqa cost?**
The base plan, Audit and Coach, is £79 per rep per month, or £790 per rep per year. The annual price is twelve months for the price of ten, paid upfront.

**What can I add and what does it cost?**
Act & Enable, the coaching project management centre, is the one per-rep bolt-on, at £29 per rep per month or £290 a year, so £108 per rep per month with the base plan. The practitioner community is free with any Eriqa licence, and with the Modern Selling Cohort. Method is a separate fee per account, on annual plans only.

**What does the cohort programme cost?**
£8,250 as a one-off for an eight-week programme run with your team. The base plan, Act & Enable and community access are included for the duration of the cohort, and the software does not expire when the cohort ends.

**What counts as a paid seat?**
Anyone whose calls flow into Eriqa and appear in QA, competency or coaching reports. You only pay for reps whose calls are scored. Managers, team leaders, QA analysts, enablement and admin users are free on everything, community included.

**What happens if I add or remove reps mid-cycle?**
Adding a rep is charged pro-rata immediately. Removing a rep takes effect at the next renewal, with no mid-cycle refunds. The same applies to the Act & Enable bolt-on.


**What is Method and how is it priced?**
Method is the governed organisational knowledge and enablement layer. It connects the Google Drive, OneDrive and SharePoint folders you already use, gives every document an owner, a version and a review date, and answers questions with the exact approved source cited. It is priced per account rather than per rep, and is available on annual plans only: £4,950 a year for up to 25 reps, £9,950 for 26 to 75 reps and £17,500 for 76 to 200 reps. More than 200 reps, or several accounts, speak to our team for a bespoke quote. You can buy Method online with your plan, and setup is included.

**Do I need Act to buy Method?**
No. Method and Act are independent. Either can be bought on its own, and neither switches the other on.

**Is there an enterprise option?**
Larger teams, multi-brand structures, regulated workflows or custom SSO and SLA requirements are quoted individually. Book a call.

## Users

**Where do I run a report?**
Top right of `/app` -> "Run report". Or open a client and use the per-client run button.

**How do I add a rep?**
Clients -> open the client -> Reps tab -> Add rep. One rep per client per record.

**How do I schedule a recurring report?**
Open the client -> Automation -> "New schedule". Pick frequency, lookback window, and delivery destinations.

**Where do I find my QA evidence?**
Inside the master report -> Evidence library. Or per-call -> citations panel.

**Why does my report look empty?**
Usually one of: no calls in the date range, ingestion has not completed, or the client is not "ready" (needs 10+ calls and verified company context). The readiness chip on the client tells you which.

## Agents & tools

**Can I use Eriqa inside Claude, Cursor or Codex?**
Yes. Eriqa publishes an MCP server so agents in any MCP-aware tool can query call data, run coaching plans and generate reports. See `/mcp`.