To do
Amara M.
Objection handling
Due Fri
Tom K.
Next step agreed
Due Mon
In progress
Jonas L.
Discovery
Reviewed Tue
Proven
Priya R.
Value articulation
+12 in 3 weeks
The problem
Knowing what to fix is the easy part.
Most teams already have more insight than they act on. The gap is between the insight and the week.
The insight lands, the work does not
Everyone can see what needs to improve. Then the week starts, conversations come in, and none of it gets picked up.Notes live in notebooks
The one to one happens, something useful gets said, and it is gone by Friday. Nobody can find it again.No proof it worked
You can say you coached someone. You cannot show what changed on real conversations afterwards.
What Act does
Four things, all of them boring in the best way.
Act is not another dashboard. It is the place the coaching work lives, from the conversation that caused it to the conversation that proves it.
Auto-evidence
Every piece of work comes with the conversation attached
When Act creates a coaching item, it pulls the exact moment from a real conversation that caused it, with the timestamp and the words that were said. Managers stop hunting for an example, because the example is already there.Governance
A board of coaching work with owners and dates
Every item has a person, a skill, a due date and a status. You can see what is waiting, what is being worked on and what has been proven. Nothing quietly disappears.Coach notes
A written brief before every one to one
Act writes the note for you: the skill in focus, the evidence to play, the questions to ask and the next step to agree. Managers start with the evidence already prepared.Proof
What actually changed afterwards
Once a next step is agreed, Act keeps watching the conversations. You get the before and after per person and per skill, so you can show a board that coaching moved something.
Inside Act
What it looks like in use.
Evidence, then a focus, then a huma conversation.
The coach note arrives already written: the skill in focus, the moment from a real conversation, the questions to ask and the next step to agree.
The manager still runs the conversation. Act removes the manual hunting for context that used to come before it, and keeps watching the conversations that follow.
One to one: Amara M.
Thu, 20 minsFocus
Objection handling, specifically price raised early.
Evidence to play
Conversation with Northgate, 14 Jan, 06:12 to 07:05
"I understand, let me send the pricing over and you can have a look."
Questions to ask
- What did you think they meant by too expensive?
- What would you ask before quoting next time?
Agreed next step
Ask one clarifying question before any price answer, on every conversation this week.
Next step agreed
No agreed next step on 6 of 9 conversations
Compliance: disclosure
Disclosure missed on 1 conversation
Discovery
Improved, ready to close off
Examples only. In your account every quote, timestamp and score comes from your own conversations.
How it works
From a conversation to proof, in four steps.
- 01
Act picks the work
It reads the scored conversations and creates coaching items for the skills that will move the most, per person.
- 02
You run the conversation
Open the coach note, play the moment, ask the questions, agree one change. The note saves itself.
- 03
The change gets watched
Act tracks the next conversations for that skill and moves the item on when the behaviour actually shows up.
- 04
You can prove it
A record of what was coached, when, with what evidence and what happened next.
Who it is for
Managers first, but everyone can see it.
Managers
Turn up to every one to one prepared, with the conversation ready to play and the question already written. Run your whole team from one board.Reps
A personal workspace showing what you are working on, why, and the conversation that shows it. No surprises in your review.Enablement and leaders
See coaching happening across every team, who is doing it, what is stuck and what improved. Governance without chasing people.
Pricing
Act is included in Eriqa.
Act & Enable
Or £790 per rep per year, which is twelve months for the price of ten.
One Eriqa licence includes Audit, Coach, Act & Enable and the Modern Selling Community. Method is the only additional paid option and is available on annual plans only.
You only pay for reps whose conversations are scored. Managers, leaders, enablement and admin users are free on everything, community included.
Questions
What people ask about Act.
Stop coaching from memory.
See Act running on two weeks of your own conversations, with the evidence already attached.