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For sellers

Stop guessing what good looks like.

You get one thing to work on this week, taken from your own conversations, and proof at the end of the month that it improved.

Your conversations, your skills, your progress. You can see it all, not just your manager.

Transcript

"...so what does your current process look like for that?"

Competency
DiscoveryProficient
Coaching moment02:41 to 03:38

Strong open question. Next: layer a follow-up to surface the cost of the current process.

The problem

Feedback usually arrives late, vague, or not at all.

Most people hear about their performance in two ways. A number on a dashboard that says nothing about what to change, and the odd review of one conversation their manager happened to hear.

Neither tells you what to do differently on tomorrow morning's conversations. So most people just carry on, working a bit harder.

What changes

Specific, current and yours.

  • One focus per week

    One skill that will make the biggest difference, picked from your own recent conversations, not a course written last year.

  • A short prompt each day

    A two-minute reminder about that skill, with a line from one of your conversations showing why it matters.

  • Your scorecards, cited

    Every score links to the timestamp in the conversation that produced it, so you can hear it for yourself.

  • Your skills over time

    See where you are now on each skill compared with last month, instead of one overall score.

  • No extra admin

    Nothing to upload, nothing to log. Conversations arrive from your dialler or recorder automatically.

  • A fairer review

    When your manager raises something, the clip is right there. The chat is about the conversation, not about who remembers what.

What you see

What you look at.

Daily coaching emailPreview

From

Eriqa Coaching

Subject

Today: one change to your discovery questions

This week you are working on

Discovery Proficient

What happened yesterday, 02:41 to 03:38

"So you are looking at a new system. Shall I walk you through what we do?"

You moved to your pitch before finding out what the current process costs them.

Try this on your next conversation

Asking what the current process costs them each month, before you describe anything you do.

Day+4
Week+7
Month+11
Weekly focusPreview

Week of 12 January

Get the cost of the problem on the table

Your focus
DiscoveryProficient

Up 7 points on last week, across 24 scored conversations.

Three things to do this week

  • 1Ask what the current process costs, on every first conversation.
  • 2Listen back to Tuesday 10:04, where it worked.
  • 3Bring one conversation to your one to one on Thursday.
Conversation scorecardPreview

Overall QA

86/100

No auto-fail
Discovery & qualification · 40%84
Value & objection handling · 35%90
Compliance & disclosures · 25%78

Critical / auto-fail items

Required disclosure read Pass
DNC / consent honoured Pass
No misleading claims Pass

A typical week

How the week runs.

  1. 01

    Monday

    Your kickoff arrives with the focus skill for the week and why it was chosen.

  2. 02

    Tuesday to Thursday

    A short daily pulse with one prompt and one example from your own conversations.

  3. 03

    One-to-one

    Your manager brings the same evidence you have already seen. No surprises.

  4. 04

    Friday

    A look at what improved. The focus either carries on or changes, based on your conversations.

See what your last two weeks of conversations say about you.

The quickest way to judge this is on conversations you have already had.

Try it free on your last 50 conversationsExplore Dynamic Enablement