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Eriqa
Try it free

For agencies

Prove conversation quality to every client, with evidence.

Run outbound sales for several brands in one place. Each client gets their own skills framework and quality scorecard, you see how every client compares, and the reports you send are ones clients actually trust.

Try it free on your last 50 conversationsSpeak to the team
TelemarketingLead generationAppointment settingMultiple clientsAgency operations
Client league tablePreview
ClientQA score
1Brand A - Outbound
90
2Brand B - Renewals
84
3Brand C - Lead gen
79
4Brand D - Demand gen
72
5Brand E - Win-back
66

What it solves

One way of scoring, every client, without the manual grind.

  • A framework per client

    Each brand gets its own skills framework and scorecard, written from that client’s conversations rather than a generic template.

  • Cross-client visibility

    See conversation quality and results across every client and brand in one table.

  • Reports clients believe

    Send branded reports that show the exact words behind every score and recommendation.

What you get

A framework, a scorecard and a report for every client.

Set up a new client in minutes. Build their framework and scorecard from a sample, score eligible, ingested conversations, then send a client-ready report on a schedule.

  • A separate framework and scorecard for each client
  • Rankings by client and by person
  • Branded client reports, sent on a schedule
  • Automatic fails for compliance breaches, such as calling a do-not-call number
  • Every finding linked to the words in the conversation
  • Works across as many brands as you run
Competency heatmapPreview
AMJLRPTKSNDV
Discovery
Objection handling
Value articulation
Active listening
Closing / next step
Compliance
FoundationProficientAdvancedExpert
QA heatmapPreview
AMJLRPTKSNDV
Resolution & accuracy887692698495
Empathy & communication918378957288
Process & compliance749081669379
Verification & disclosures968871849062
Documentation807389778591
Closing & next steps839268887694
At riskDevelopingStrongExcellent
QA scorecardPreview

Overall QA

86/100

No auto-fail
Discovery & qualification · 40%84
Value & objection handling · 35%90
Compliance & disclosures · 25%78

Critical / auto-fail items

Required disclosure read Pass
DNC / consent honoured Pass
No misleading claims Pass

Illustrative preview. Your frameworks and scorecards are built from your own conversations.

Partners

Training or consulting for other teams?

Put Eriqa into your own clients

Trainers and consultants run Eriqa for their clients, under their own brand.
For partners

Win the renewal. Show clients the proof.

Every account starts with a free trial. Or email sales@eriqa.io.

Try it free on your last 50 conversationsExplore Dynamic Enablement