FAQ
Frequently asked questions
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Product
- What is Eriqa?
- Eriqa is software for phone sales teams. It reads your real calls, scores them, tracks each person's skills and helps managers coach. Every score links back to the moment in the call it came from.
- How is Eriqa different from a dialler or CRM?
- Eriqa does not make calls and does not hold your pipeline. It reads the calls you already make and tells you what is working and what to change. It sits alongside your dialler and CRM.
- Do I need transcripts, or can you use audio?
- Both. If you already have transcripts we ingest them directly, which is cheaper. If you only have audio we transcribe it.
- How does analysis work?
- In three steps. First we pull out exactly what was said, with no guessing. Then we look for patterns in those facts, such as what keeps happening and where calls drift from your framework. Then we write up the advice, with every point linked to a moment in a call. Nothing can be invented at the last step.
Pricing
- How much does Eriqa cost?
- The base plan, Audit and Coach, is £79 per rep per month, or £790 per rep per year. The annual price is twelve months for the price of ten, paid upfront.
- What can I add and what does it cost?
- Act & Enable is the one per-rep bolt-on, at £29 per rep per month, or £290 a year, so £108 per rep per month together. The practitioner community is free with any Eriqa licence, and with the Modern Selling Cohort. Method is a separate fee per account, on annual plans only.
- What is Act & Enable?
- It is the coaching project management centre. Coaching work with an owner and a date, the call moment attached as evidence, coach notes prepared for every one to one, and proof of what changed. It is a £29 per rep per month bolt-on.
- What is Method and how is it priced?
- Method is the governed knowledge layer. It connects the drives and document sites you already use, gives every document an owner, a version and a review date, and answers questions with the exact approved source cited. It is priced per account rather than per rep, on annual plans only: £4,950 a year for up to 25 reps, £9,950 for 26 to 75 reps and £17,500 for 76 to 200 reps. More than 200 reps, or several accounts, speak to our team for a bespoke quote. You can buy Method online with your plan.
- Do I need Act to buy Method?
- No. Method and Act are independent. Either can be bought on its own, and neither switches the other on.
- What does the cohort programme cost?
- £8,250 as a one-off for an eight-week programme run with your team. The base plan, community and Act & Enable are all included for the duration of the cohort, and the software does not expire when the cohort ends.
- What counts as a paid seat?
- Anyone whose calls come into Eriqa and get scored. You only pay for reps whose calls are scored. Managers, leaders, enablement and admin users are free on everything, community included.
- What happens if I add or remove sellers mid-cycle?
- Add someone and you pay for the rest of that month only, so their calls count from day one. Remove someone and the change takes effect at your next renewal. We do not refund part months. The same applies to the bolt-ons.
- Is there an enterprise option?
- Yes. Bigger teams, several brands, regulated work or special sign-in and support needs are priced individually. Book a call and we will work it out with you.
Data & security
- Do you train on my data?
- No. Customer data is never used to train any model.
- Where is data stored?
- In the EU. The AI processing runs on Anthropic, Google and OpenAI under business terms, so your data is not used for training and is not kept after the request.
- Is data isolated per client?
- Yes. Each account is walled off from every other one, and that is enforced by the database itself rather than by the app.
Getting started
- How long does onboarding take?
- Most teams are up and running in under a week. Connect a Drive or OneDrive folder, pick or upload the skills framework you want to use, then run your first report.
- Do you integrate with my dialler?
- We can read from Google Drive, OneDrive, SharePoint, direct upload and CloudTalk through Zapier. Most diallers can save transcripts to a folder we then read.
- Can I use Eriqa inside Claude, Cursor or Codex?
- Yes. We publish an MCP server, so AI tools that support MCP can ask questions about your calls and run reports. See /mcp.